How to dynamically turn frustration of testers into positive energy?
Bug Fix Bingo
Developers seem to return with interesting reasons why a bug is not 'really' a bug.
Testers on the other hand, need to understand that developers don't produce code but create art-work.
Now, tester, when you come back from a soft-skill-battle with the developer where you finally, without hurting their feelings, were able to make them aware of this little mistake they made, you can return and have a little prize as a reward for your empathy and communication skills.
In stead of getting frustrated and going back to your PC with a head-ache, you will be allowed to participate in the Bug Fix Bingo.
To the developers: Please don't take it too personal. This Bug Fix Bingo keeps your testers sane and in the end, those bugs really need fixing.
The game was created by K. J. Ross & Associate ( http://www.kjross.com.au/page/Resources/Testing_Games/)